Privacy Policy

Prime Trust Bank is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: This includes your name, address, email address, phone number, date of birth, social security number, and other information that identifies you. We collect this information when you register for an account, apply for a loan, or use our services.
  • Financial Information: This includes your bank account details, credit card information, transaction history, and other financial data. We collect this information to provide you with our banking services and to process your transactions.
  • Technical Information: This includes your IP address, browser type, operating system, device information, and browsing behavior. We collect this information automatically when you visit our website to improve our services and enhance your user experience.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can control cookies through your browser settings.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To provide you with our banking services, process your transactions, and manage your accounts.
  • Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
  • Personalization: To personalize your experience on our website and tailor our services to your needs.
  • Marketing: To send you promotional materials, offers, and updates about our services. You can opt-out of receiving marketing communications at any time.
  • Security: To protect your information and prevent fraud, unauthorized access, and other illegal activities.
  • Compliance: To comply with legal and regulatory requirements.

3. How We Share Your Information

We may share your information with:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, and marketing agencies.
  • Affiliates: We may share information with our affiliates for marketing and operational purposes.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your sensitive information during transmission and storage.
  • Firewalls: We use firewalls to prevent unauthorized access to our systems.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Audits: We conduct regular security audits to ensure the effectiveness of our security measures.

Despite these measures, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You have the right to opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website and services after the effective date constitutes acceptance of the revised Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Prime Trust Bank
[Bank Address]
[Bank Phone Number]
[Bank Email Address]

By using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.